OUR PRIVACY POLICY
Know what we do with your data
For the purposes of the Data Protection Act 1998, we, Indego Club Ltd are a data controller. This privacy policy sets out how we collect and use the personal information ("personal data") you provide us with directly or through use of our website. This privacy policy may be amended or added to from time to time. The latest version will appear on our website. We will only process personal data as set out in this privacy policy (as amended or added to) or otherwise notified to or agreed by you or as we are otherwise permitted to do in accordance with the Data Protection Act 1998.
In order to provide you with our membership services including your own profile on our website and, if applicable, process any holiday booking you make, or respond to an enquiry, we need to collect personal data from you. As referred to below, our website uses "cookies" which will also collect personal data.
Creating an account
When you create an account with us you may provide us with sensitive personal data including names and contact details, date of birth, gender, credit/debit card or other payment information, photographs and special requirements such as those relating to any disability or medical condition which may affect any holiday arrangements and any dietary restrictions which may disclose your religious beliefs ("sensitive personal data"). All references in this privacy policy to personal data include sensitive personal data unless otherwise stated.
Your membership profile page
Your membership profile page will be displayed on our website and will contain some personal data. A small amount of this personal data will always be available to view publically including your nickname, profile picture, home town and country of residence. This information may therefore be searchable by search engines and viewed by anybody visiting our website. Any other information you provide on your membership profile page will only be viewable by other Indego Club members. When you have made a booking for one of our holidays, the fact that you have booked onto the specific trip will be revealed on our trip specific page. You may be contacted by other trip members within the Group Blog area of the website but other members will never have access to your personal contact details.
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Your responsibility and your rights
All content you create on our website, whether on your membership profile page, in our blog, sent to us privately or otherwise, is your sole responsibility. We may ask that you prove the authenticity of any content or information you create at any time. We may not always monitor or control the any content you create and we cannot take responsibility for its accuracy and do not endorse it in any way. Content may be posted by other members which you find offensive, we cannot be held responsible for any such offence caused.
You retain the rights to any content you create. However, by posting, transmitting or otherwise displaying any such content you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such content.
You should not publish on our website any content that infringes or violates someone else's rights or otherwise violates the law. We can remove any such content or information if we believe that somebody else's rights have been violated.
Removing your account
If you wish to remove your account from Indego Club you should contact our membership office by email at: membership@indego-club.com. Once you have sent a request via email, we will de-activate your account. This will remove your member profile from our website so that it is no longer viewable to members. We may however, still have to retain some of your personal data which is connected to any booking you have made. You may alternatively ask for us to delete your account whereby all your personal data and profile is deleted. You will have to re-register if you wish to become a member again at a later stage. If you wish to make a complaint or report any offensive content or abuse of this policy you should contact Jules, Indego Club Director by email at: jules@indego-club.com.
Third parties
Appropriate personal data will be passed on to the relevant suppliers of any arrangements you make with us and any other third party (including banks and/or credit card issuers) who need to know it so that your membership services and any holiday booking can be provided. The information may also be provided to government / public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. On occasions, we may use other companies to provide services on our behalf, such as marketing material. We only provide third parties with the personal data they require in order to deliver their services. Other than in relation to government / public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure, only uses it for the purposes of providing their services and does not collect any personal data from you in the course performing their services. If we cannot pass personal data to the relevant suppliers or any other third party as applicable, whether in the EEA or not, we will likely be unable to fulfil the services requested by you including any holiday booking. In requesting the membership services or making a booking, you consent to personal data being passed on to the relevant suppliers and other third parties.
Data storage
Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1) the country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) the personal data is transferred to a United States company which has signed up to the Safe Harbour scheme or (3) the personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) we are obliged to provide the personal data to a government / public authority in order to provide your holiday.
We would also like to store and use your personal data for future marketing purposes (for example, sending you details of trips you have expressed an interest in) unless you have told us that you do not wish us to do so. All personal data you give us (including sensitive personal data) will be kept but we will use only names and contact details for marketing purposes. Should you wish, you will be able to unsubscribe to these emails by clicking on the unsubscribe button in the footer of the emails. In common with most websites, our website uses cookies. A 'cookie' is a small data file of letters and numbers which our website server stores on your computer if you agree. These cookies allow us to collect information about your visit and to remember you when you visit again at a later date so that we can provide a better experience when you browse our website and also allows us to improve our site. The main purpose of a cookie is to identify users and to personalise their visit by customising web pages for their use, further details of the cookies we use and their purpose is in our Cookie Policy outlined below. We may also use third parties who will collect non personally identifiable data (such as the IP address of a user's computer) to analyse site visits and carry out other similar activities. In the course of doing so, they may place their own cookies on your computer so that they can collect information about your visit. You may if you wish disable or delete such cookies through your internet browser. However, doing so may mean you will be unable to access our website or parts of it, your experience of our website may be adversely affected and/or you may not receive information which is relevant to your personal interests.
We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data.
You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.
If you believe that any of your personal data which we are processing is inaccurate or incorrect please contact us immediately via email at jules@indego-club.com.
Cookie Policy
A cookie is a text-only string of data that a website issues to your computer to be sent back to the website at a later stage.
These anonymous markers allow us to remember who you are and collect helpful information from your past visits. Indego Club uses a small amount of cookies, each with a different purpose. In each case, the cookies are used to give you a better experience and pose no privacy threat.
You can accept or decline cookies by modifying the settings in your browser.